Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Motorola Solutions Worldwide Education is responsible for creating innovative training strategies, as well as the design, development, and delivery of technical and end-user training content across the MSI solutions/product portfolio. Our training services address the educational needs of our Motorola Solutions customers, partners and employees, enabling each group to be more efficient, effective, as well as ensure established business and operational outcomes are met.

Job Description

This dynamic role will be responsible for delivering North America (NA) technical training classes for service partners, employees, and customers. The person filling this role will primarily provide technical instruction on various Motorola Solutions Video Surveillance and Access Control Solutions, including Analytics and AI Applications. The position involves working with Avigilon Unity Products and Management Systems, with room for expansion in the future.

The candidate filling this role works closely with NA Education Team, Content Managers, Account Managers, Customer Service Managers, and Project Managers as well as other teams to provide comprehensive training delivery to ensure the highest level of knowledge transfer to the students. The driving goal of the Technical Trainer is to ensure training delivery is provided to the students so that they are equipped to install, configure, use, operate and maintain their MSI Video Security and/or Access Control solutions and products in the most effective and efficient way, driving student satisfaction and a strong relationship with all training audiences.

This position is ideally based in our Allen, Texas facility. Depending on experience, candidates may also be in the Chicago Suburbs, Boston, Fresno, or Fort Lauderdale.

Key responsibilities include but are not limited to

Training delivery, development, administration, planning, and execution of training events

Measure knowledge transfer and training effectiveness

This position requires someone who is independent, demonstrates strong technical and instructional skills, is detail-oriented, is adept at multitasking, and is willing to travel to multiple locations across North America.

Ability to work independently on assigned projects

The position requires someone who can prioritize the work to ensure the accurate and timely execution of deliverables.

Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy

Manage all hardware, software, classroom, and lab equipment expectations required to deliver training in a classroom setting

Travel requirements: up to 50%, with domestic and occasional international travel requirements to meet business needs

A successful candidate will have a well-rounded combination of the following:

2+ years of technical training experience

Working knowledge of Motorola Solutions Technology

Experience with Video Security and/or Access Control Solutions

Training Certificate from a professional certifying body

Proficient in various Office Productivity suites

Proficient in various Virtual Training platforms

Proven presentation skills and experience

LI-MM1

Basic Requirements

HS diploma or equivalent

2+ years of technical, technical training, customer service, and/or technical sales experience

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

9 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.