Job Description

Job Description

Do you provide extraordinary customer service via phone, in-person, and email? Are you eager to assist customers? Are you organized, accurate, and detail oriented? Would you enjoy being part of a nonprofit organization dedicated to girls and young women? If yes, the Girl Scout Council of Southern Appalachians is looking for you. We are seeking a full-time Member Services Representative for our headquarters in Knoxville, Tennessee. Hours are 8:30 AM - 5:15 PM Monday-Friday plus one Saturday most months. Paid holidays. Attractive benefits and paid time off.

Under guidance of the Member Services Manager, the Member Services Representative is the first point of customer contact for inquiries via phone, email or in person, including retail shops. Responsible for providing the highest level of customer service to all current and prospective members, both external and internal, by utilizing all systems, policies, and procedures established by the Council.

To apply for this position, please email your resume and cover letter to careers@girlscoutcsa.org or mail to Human Resources, Girl Scout Council of the Southern Appalachians, 1567 Downtown West Blvd., Knoxville, TN 37919. Please note the job title and preferred location in your email subject line or in your cover letter. Full job description available: - council/careers.html

SUGGESTED MINIMUM JOB REQUIREMENTS

High School Diploma, GED, or equivalent knowledge.

At least two years of experience in providing prompt and courteous customer service in call center or with customer relationship management database.
Regular and prompt attendance required.
Maintenance of Girl Scout membership throughout employment. Adult Girl Scout members may be female or male.
Bilingual Spanish a plus but not required.

EEO/Drug Free Workplace/E-Verify

Company Description

The Girl Scout Council of the Southern Appalachians (GSCSA) serves 46 counties from southwest Virginia, through east Tennessee, and into northwest Georgia.

Company Description

The Girl Scout Council of the Southern Appalachians (GSCSA) serves 46 counties from southwest Virginia, through east Tennessee, and into northwest Georgia.

Member Services Representative--Customer Service