Are you looking for a career that encourages growth and has a fun company culture? Randys Electric is a growing faith and freedom-based company dedicated to providing a 5-star experience to our team and our customers. Our knowledgeable team of Electricians and talented Office Staff focus on being a blessing for our customers from the first call in through completion of the electrical project or problem. Bring your passion for success, a positive attitude, and willingness to innovate!

If youre zealous about quality work and customer service, come and build your career with Randys Electric! We want to talk to you TODAY!

What Were Looking for!
Were looking for exceptional Customer Service Representative in Minneapolis, MN to play a vital role in delivering exceptional customer service and promoting our electrical services to our valued clients. This position combines the responsibilities of answering inbound calls, making outbound sales calls, and requires a blend of customer service and sales skills. We value the growth and development of our team members and aim to promote from within whenever possible.

We offer

Pay ranging from $21 to $25/hr. with potential bonus opportunities!!!
Medical, Dental & Vision insurance is fully covered!
Short-Term & Long-Term Disability
Life Insurance
401-K with Company Match (up to4%)
PTO/Holiday Pay
We offer work/life balance and flexibility!
A positive team environment and company parties!

What Youll Do
Inbound Call Handling

Answer incoming calls from clients and prospective customers in a courteous and professional manner
Listen to customer inquiries, concerns, and requests, providing accurate and helpful information
Assist with scheduling appointments and addressing customer inquiries regarding our electrical services

Outbound Sales Calls

Make proactive outbound calls to clients to share our electrical services and schedule appointments
Maintain accurate records of outbound calls and follow-up activities

Customer Service

Build rapport and maintain positive relationships with customers, ensuring their satisfaction with our services
Resolve customer issues, complaints, and concerns efficiently and professionally
Follow established protocols and scripts when interacting with clients to ensure a consistent and exceptional customer experience

Personal & Professional Growth / Professional Development

Engage proactively in team meetings and discussions, sharing insights, ideas, and feedback to continuously improve our processes and service delivery
Embrace the opportunity to learn and grow within the company
Take full advantage of our successful apprenticeship program and internal training resources to advance your skills and knowledge

What Makes YOU Great!

2+ years of previous customer service or sales experience
Excellent communication and interpersonal skills
Strong problem-solving abilities and a customer-centric approach
Basic computer skills, including proficiency with CRM software
A positive attitude, self-motivation, and a commitment to team success

Additional Information

Office hours are 7:00am - 4:30pm
There may be times when we are short-staffed due to unforeseen circumstances and flexibility to cover the hours is needed. Our expectation is for a full 40-hour work week
All CSRs are required to log into the phones and are a part of the call rotation
Adherence and Compliance of the Weeknight/Weekends/Holiday Policy

Apply today and be a part of our Amazing Team!

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