Job Description

Assistant General/ Audio Experience Manager

Position Summary:

Orchestrating Seamless Hospitable Service & Harmonious Melodies. Trillium is looking for an Assistant General/Audio Experience Manager to join our new concept, our first Hi-Fi Listening Lounge, located within our Fort Point location. Our new concept, Headroom, is a vinyl hi-fi lounge with a small plate cuisine and cocktail focus.

Our ideal candidate will be a detail-oriented, reliable, experienced manager to join our growing team. In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality hi-fi hospitality experience to our guests and motivate our staff to ensure excellent customer service. This role will be responsible for establishing quality, hospitality and curating listening experiences. Exceptional management skills and a strong understanding of hospitality and music knowledge are a must.

Job Duties & Responsibilities

Financial

Assist in driving achievement of company objectives in sales & service through the development and execution of a yearly restaurant business plan.
Evaluate the market and identify areas of opportunity and refinement; explore opportunities to add value to the Headroom programs.
Meet restaurant financial objectives by working within annual operating and expense budgets for beverages. Create and implement appropriate controls in coordination with the Finance and Operations department. Analyze variances and initiate corrective actions.
Control day-to-day Headroom operations by reviewing relevant reporting and ensuring cash control/security procedures are in place and are being followed.
Approve Headroom purchases and inventory control by developing and documenting internal standards.
Responsible for all Headroom financial (invoices, reporting) completed accurately, on time and in accordance with Company policies and procedures.

Staffing

Interviewing, hiring, and training staff alongside General Manager; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Responsible for the success of all staff. Ensuring and identifying that bartenders are properly executing on cocktail recipes, process, methods, and preparation.
Help build a culture of teamwork and acts as a harmonizing influence through relationships of trust and loyalty.Ensures proper communication, sharing of ideas, cooperation, consensus building and problem solving any issue within the restaurant.
Anticipating and ensuring that the bar is adequately prepared to meet guest needs.
Collaborate with the General Manager, fellow managers, HR and Director of Food & Beverage on continuous employee training. Focus on creating a positive, productive working environment.
Provide training to staff members on audio equipment operation, vinyl knowledge, and customer service best practices.
Foster a team environment where staff members are knowledgeable and passionate about the audio experience.

Hospitality

Fosters an environment of excellent guest experience that exceeds expectations.
Ensure that all beverages and products are consistently prepared and served; contribute as needed for standardized recipes, portioning, cost and serving standards.
Maintains knowledge of industry standards and emerging trends within the industry; establishes personal networks and benchmark best-in-class practices.

Audio Experience

Collaborate to curate and maintain vinyl records to ensure a diverse and engaging music collection that appeals to the tastes of the clientele.
Stay updated with current music trends and historical classics to continually build the vinyl selection.
Oversee the maintenance and calibration of audio equipment including turntables, amplifiers, speakers, and related accessories.
Troubleshoot technical issues promptly to ensure uninterrupted audio experiences for patrons.
Organize and host themed listening sessions or events, providing context and insights into the music being played.
Facilitate discussions and interactions among guests, fostering a sense of community around the music.
Coordinate with the interior design team to create a visually appealing and acoustically optimized space for the best audio experience.
Monitor inventory levels of vinyl records, audio equipment, and related merchandise.
Collaborate with talent agencies, local musicians, and DJs to book performers for special events or regular DJ nights.
Negotiate contracts and fees with performers, ensuring agreements align with the venue's budget and goals.
Coordinate scheduling and logistics for DJ sets, providing support and technical assistance as needed during performances.
Collaborate with marketing to promote upcoming DJ nights and guest performances through marketing channels to attract a diverse audience and enhance guest experience.

Additional duties may be assigned as necessary.

Desired Qualifications & Abilities

Qualifications & Experience

Bachelor's Degree or equivalent combination of education and experience.
3+ years of experience working as a hospitality/restaurant manager.

Knowledge, Skills & Abilities

Exceptional guest service/hospitality skills.
Deep passion for music of all genres.
Follow appropriate procedures for serving alcohol (e.g., TIPs ).
Analytical skills and a solid understanding of business management practices and strategies.
Ability to work independently, as well as lead, manage, and motivate a team.
Confidence and business acumen to delegate staff effectively based on business conditions.
Must be able to remain calm under pressure and communicate clearly, with composure and enthusiasm, to customers and staff.
Demonstrated success in process improvement and initiative.
Organized and efficient with great attention to detail.
Willing to work a flexible weekend schedule (Friday-Sunday) including nights and holidays.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.

Benefits

Medical, dental and vision benefits with no wait period
Short & long term disability and life insurance
401k plan with generous match with no wait period
Performance based incentive bonus
Paid time off
Educational Reimbursement Program
MBTA Pass discount
Childcare discount
Trillium Comp Card
Trillium discounts
Philanthropy program
EAP
Employee gym

Compensation details: 65000-75000 Yearly Salary

PI7291c7160e64-25405-34217744

Assistant General/ Audio Entertainment Manager