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**Front Desk Agent**

**Department:** Retail **Location:** Richardson, TX

**Function:** Customer Service

The Aloft Richardson recently opened and we are looking for a new team member to join the team! The Aloft brand is unique and we are looking for unique individuals. Friendly, Outgoing, Service Oriented and Tech savvy are a few key words to describe the kind of talent we are looking for.

Position starts ASAP. If you want to be a part of something awesome, apply today and we can set up time to talk. The available shift is 7am - 3pm and 3pm - 11pm, 5 shifts per week.

**Position Summary:**

Responsible for attending to the needs of guests, especially during check-in and check-out.

**Essential Job Functions:**

* Providing information to guests about hotel policies, services and amenities.

* Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).

* Selling rooms to walk-in customers.

* Entering/changing reservation information on the computer system.

* Posting charges to guest accounts.

* Processing payments from guests.

* Making necessary corrections to guest accounts.

* Informing housekeeping department about room status/availability.

* Listening for and responding to guest complaints.

* Operating hotel switchboard or PBX.

* Cleaning the front desk area.

* Maintaining daily logs.

* Balancing shift work and cash drawers.

**Starwood experience gets you to the top of the list. You must be comfortable working with computers. At this time, we are only looking for applicants that have worked at a hotel previously.**

2021 Excel Human Resource Services