Search Results: 28 vacancies
...actual staffing versus the scheduled
Initiates to offer overtime if needed to meet the weekly FTE requirement
3. Monitor real-time ACD agent work state reports
Responsible in calling out agents in non-adhering work states
Monitor and sends the Schedule...
Suggested
Remote job
...internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope
Develop effective line... ...Excellent presentation skills both, verbal and written.
Full English language dominance.
Be a great ambassador of Qualfon....
Suggested
Remote job
Work experience placement
...expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an...
Full time
Hourly pay
Contract work
Temporary work
Work experience placement
Shift work
...problem solving, and analytical skills
4. Experience in customer service in a fast-paced environment
5. Availability to work at full time capacity (40 hours per week)
6. Working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or...
Full time
Hourly pay
...Client Operations Specialist – Hybrid
Insight is currently hiring full-time Client Operations Specialists to help shape the efficiency and success of our business operations. Are you ready to join a close-knit team that embodies the hunger, heart, and harmony values...
Full time
Remote job
Worldwide
Currently hiring
1 day per week
...set by client
○ Sends list of agents enrolled to Performance Improvement Plan and their status
○ Responsible for accuracy and timely delivery of reports and trends
Information dissemination and calibration
○ Joins internal calibration sessions, with Operations...
Suggested
Remote job
Work experience placement
...deadline-oriented environment
~ Demonstrated a bility to obtain u nderstanding for expectations to efficiently manage individual time and tasks
~ Ability to work flexible hours as needed
~ Effectively work in a team environment
The position described...
Suggested
Worldwide
Flexible hours
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell...
Full time
...quality and timeliness, communicate effectively with internal and external contacts, work weekends and cover for vacations and sick time in a 24x7 operation, and provide support for a variety of technologies and clients in a broad spectrum of industries.
What you’...
Suggested
Worldwide
Night shift
Weekend work
...• Responsible for RMA management, credit re-bills and collections facilitation
• Follow-up on all open client returns in a timely manner
• Follow through to make sure the replacement order (if applicable) is placed and shipped
• Positive interaction with...
Suggested
Contract work
Worldwide
...questions they may have. Provide direction on escalations and other issues that may arise. Ensure proper client coverage is provided at all times
• Prepare, manage and submit sales quotes accurately into the appropriate quote entry system. Research technical information...
Suggested
Work experience placement
Local area
Immediate start
Worldwide
...issues is generally more complex and requires good problem-solving skills.
Must be able to complete assigned tasks in a specified time frame.
Must be able to effectively communicate with clients and fellow Insight teammates.
Must meet SLA’s (Service Level...
Suggested
Contract work
...vpn, application etc.)
Participate in improving process and knowledge base articles
Other duties or task may be assigned from time to time
Reports directly to operations/shift Team lead
What you’ll need to join Insight
Bachelor’s degree Focusing on IT...
Suggested
Work experience placement
Remote job
Worldwide
Shift work
...reporting, invoicing, and analytical needs of our contact center operations. This position will be responsible for ensuring accurate, timely, and concise reporting around all the Business Unit, Site, and Client key operating metrics.
Key Responsibilities
•...
Suggested
Remote job
...taking accurate notes for tracking purposes.
Respond to both pre and post sales concerns of customer’s via phone, email or chat in a timely manner.
All other duties as assigned
What you’ll need to join Insight
Education and/or Experience
~ Bachelor's degree...
Suggested
Work experience placement
Flexible hours
Night shift
...responsible for ensuring our clients have an excellent experience with our break/fix technical support service. Clients must receive timely, effective, and professional support according to Service Level Agreements and best practices. You will work closely with the Cloud...
Work experience placement
Worldwide
...guidance on workforce planning – budgeted headcount, attrition, retention, recruiting needs, performance management, etc.
Lead timely resolution of employee relations challenges. Identify and partner with internal and external resources to assist in addressing issues...
Worldwide
...communication and presentation skills, be a critical thinker, and possess strong problem-solving and analytical abilities. Adaptability, time management, organization, and prioritization skills are also essential, as is the ability to work both independently and as part of...
Full time
...intended use and portion amounts, follows proper pot washing and mopping procedures, maintains clean work area, removes trash in a timely manner, uses can liners, disposes of cardboard boxes to appropriate disposal area.
Demonstrates ability to comply with company safety...
Full time
Hourly pay
Contract work
Part time
Remote job
Shift work
...Cold calling / BPO / or any type of Phone Experience
• Fluent in English - American Accent!
• Must be able to work according to EST time zone - USA.
• Documentation/Organization Skills (Excel, Reporting, time management)
• Must be a fast learner and know how to run comps...
