Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

About This Opportunity

As a Fraud Operations Representative I, you will be responsible for monitoring and analyzing prepaid card transactions to detect and prevent fraudulent activities. This role involves utilizing various tools, systems, and analytics to identify patterns, trends, and anomalies indicative of fraudulent behavior. You will work closely with the operations team, risk, engagement and strategy management teams, and other stakeholders to implement effective fraud prevention measures. This position will sit in our Columbus, GA office, and will work Monday-Friday, normal business hours.

Why Choose InComm?

Here at Incomm, we offer a flexible work environment. We cultivate a safe space to share thoughts and ideas to improve processes. The team you will be joining works well collaboratively as well as independently. We enjoy a weekly collaborative meeting where we brainstorm different ideas and find resolutions to problems that have risen.

Responsibilities

Transaction Monitoring (Activations & Redemptions):

Review prepaid card transactions in real-time to identify potential fraudulent activity.

Analyze transactional data and patterns to detect anomalies and deviations from established norms.

Investigation and Analysis

Conduct in-depth investigations into suspicious activities and transactions.

Collaborate with internal and external partners to gather additional information and evidence related to fraud cases.

Prepare detailed case reports documenting findings and recommended actions.

Fraud Prevention

Develop and implement strategies to prevent and mitigate fraud risks associated with prepaid card operations.

Stay updated on industry trends and emerging fraud patterns to enhance fraud prevention measures.

System Enhancement

Provide feedback on existing fraud detection tools and systems to improve efficiency and effectiveness.

Work with the technology team to implement system enhancements that strengthen fraud detection capabilities.

Communication and Collaboration

Liaise with various departments, including customer service, risk, engagement, strategy management, and law enforcement, to share information and coordinate responses to fraud incidents.

Communicate effectively with internal and external stakeholders regarding fraud trends, risks, and prevention strategies.

Tracking/Reporting of work functions:

Track/document work function activities so regular reports on fraud trends, incidents, and prevention activities for management and stakeholders.

Provide insights and recommendations based on analysis and reporting.

Compliance

Ensure compliance with relevant industry regulations and internal policies related to fraud prevention and detection.

Stay informed about changes in regulations and adapt procedures accordingly.

Qualifications

1+ years in Financial Fraud & Risk preferred.

Good PC skills using MS Office including Word, Excel, Outlook (demonstrated proficiency).

Ability to work within a team (team player).

Ability to read and understand network regulations.

Excellent attention to detail.

Self-starter with the ability to work on multiple task (multi-task, prioritize tasks and work under pressure) with minimal direct supervision.

Excellent communication and interpersonal skills (Ability to communicate orally and in writing, ideas, concepts, recommendations, and complex information clearly and concisely in a timely manner, at a level consistent with the audience)

Strong analytical skills and attention to detail (Ability to analyze situations and issues, identify options, draw logical conclusions, and sound inferences, determine, and recommend practical courses of action using innovation, creativity, good judgment, and strategic thinking).

Ability to work independently and collaboratively in a fast-paced environment.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

This position is eligible for the Employee Referral Bonus Program - Tier I

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Fraud Representative I