Patient Service Representative Patient Financial Services

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Location: 10666 N. TORREY PINES ROAD, La Jolla, CA Job Description Requirements Job Description **Job Description**

At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nations Top 100 Places to Work.

Youll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if youre open to change, go ahead and unlock your potential.

Join the Patient Financial Services team at Scripps Green Hospital as a Patient Service Representative. This important role involves greeting patients, explaining documents, obtaining signatures, and checking in patients. The ideal candidate will have a strong customer service and medical registration background.

General PSR duties may include:

* Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate medical record number, scheduling, and referral/authorization, point of service payment collection, document collection and arrival/check-in functions

* Responding to customer billing and payment inquires as needed.

* Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed.

* Escalating billing inquiries as needed.

* Accurately scheduling patient appointments. Successful scheduling includes, but is not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing key user duties with minimal errors.

* May be responsible for initiating and validating referrals/authorizations.

* Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.

This is a Part Time, Day Shift position which primarily includes weekends, located at Scripps Green Hospital in La Jolla.

All healthcare personnel are required to provide proof that they are fully vaccinated (and boosted once eligible) against COVID-19 or agree to receive the vaccination at the point of hire or submit a written request for an exception based on a medical reason, disability or sincerely-held religious belief, practice or observance with supporting documentation. Proof of vaccination and booster (if eligible) must be submitted at the pre-employment physical. All employees are required to be up-to-date with their scheduled COVID-19 vaccine dose (2nd dose or booster) within 2 weeks of becoming eligible for such dose to be considered compliant. Failure to submit proof of vaccine or booster dose or an approved exemption within that two week window will result in suspension without pay and/or termination for non-compliance.

*Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.*

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Requirements **Requirements**

**Required Qualifications:**

* Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.

* Excellent communication and customer service skills.

* Strong organizational and analytical skills; innovative with ability to identify and solve problems.

**Preferred Qualifications:**

* 1 year experience customer service or healthcare/medical office environment preferred.

* Able to adapt, prioritize and meet deadlines.

* Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

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**12/4/2014**

Supervisor, Patient Care

Ensures nursing practice reflects established standards of care and practice and a culture that promotes patient safety. Under the general direction of the Patient Care Manager, shares leadership responsibilities for the nursing unit, including managing daily staffing plans.

**3/28/2020**

Manager, Clinical Care Line

Assesses and improves the patient care process for the assigned population along the continuum of care, serving as an expert clinical resource for ensuring quality of care and customer satisfaction. Develops competencies for care line staff and may facilitate staff education.

* Home to 5 hospitals, 30+ outpatient centers and hundreds of affiliated physician offices

* Known for our compassionate, collaborative culture

* The only San Diego-based company to make Fortune magazines 100 Best Places to Work

* Consistently ranked by U.S. News & World Report among the nations best

* At the forefront of clinical research and education, with three highly respected graduate medical education programs and one of the top teaching hospitals in the nation