• Takes ownership for enhancing the customer experience
• Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones)
• Leverages technology in order to facilitate the customer experience
• Cross-trains as needed to learn all material handler functions
• Meets unit quality and productivity metrics
• Completes paperwork thoroughly and promptly
• Performs housekeeping tasks to maintain a safe work...
...Manages client accounts by meeting with clients on a regular basis to ensure approval and payment received on all services rendered by Sears and A&E.
* Maintains and drives claim acceptance improvement that keeps overall profitability as the focus
* Responsible for...
• Drives and monitors process execution across the store, as measured by the Retail Excellence dashboard, and member experience metrics. Partners with other Supervisor(s) as needed to ensure smooth handoffs and partnership across teams....
• Understand website navigation and proactively leverage technology in order to facilitate the customer service.
• Set and maintains sale floor to national merchandising and presentation standards.
• Maintain a neat and orderly stockroom to facilitate...
• Performs specific inventory related processes and supports related 4-walls activities
• Investigates and processes overages, shortages, damages, and adjustments related to production reports and other related
reports and logs
Education Requirements: HS Graduate or Equivalent
Years of Related Experience: 3-4 Years
License/Certificate Required: No
Driver's License Required: Yes
Travel Requirements: 25%
Age Requirement: 18+ Required
• Ability to use common computer ...
• Takes ownership for enhancing the Member experience in the store and at every touchpoint. Provides the highest degree of Member service by making the Member the first priority. Demonstrates the right behaviors in the selling process and...
Required Job Competencies:
• Experience with microfiche, computers and internet search required.
• Knowledge of Sears' data systems such as NPS, LIS and CORE helpful.
• Ability to handle telephone calls in the appropriate manner. #HomeServices
...the store and assist with merchandise selection.
• Versed in storewide sales and promotions, SYW promotions, the SYW App and the Sears App, and all marketing events launched for the Member.
• Completes Member transactions accurately and efficiently at the point-of-...
...other duties as assigned
• Ability to read and speak the English language proficiently enough to communicate with co-workers, to understand and provide
directions, to respond to management inquiries, and to make entries on reports and records
• Develops financial business plans that are integrated with the corporate financial plan.
• Provides financial tools, advice and analysis to the VP/GMM for the business unit.
• Monitors and addresses any issues related to the financial...
• Performs maintenance tasks as required by supervisor, including replacing light bulbs as needed, performing minor plubming
repairs and maintaining drainage system, replacing or repairing broken tiles and carpeting, and performing minor...
• Leads the district support office in executing business requirements, ensures consistent operational execution of business processes and priorities, communicates expectations, distributes work load and provides input on the performance review of other office clerical...
• Performs safety, Occupational Safety and Health Administration (OSHA), and Environmental activities and reporting, initiating
timely updates when applicable
• Conducts safety inspections on a scheduled basis in the Store and Auto...
...of personal protective equipment
Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers and members
Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset...
• Partners with Selling and Sales Support Associates to provide superior customer service
• Unloads delivery trucks, moves merchandise to appropriate staging locations, and maintains stockrooms in a neat, orderly, and safe manner
• Serves customers promptly at Merchandise...
Performs tasks associated with managing the Service Order Discrepancy process, including calling external customers
Collaborates with external and internal customers to arrange for part pick up associated with the Parts Recovery process...
• Rides with or meets Technician at designated location to assist on service call
• Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in
• Contacts customers.
• Creates service orders (add-ons, corrections) as overflow from Service Order Clerical function.
• Responds to escalated customer service issues
• Works through excess capacity (find jobs in SERVICEPower...