...the store and assist with merchandise selection.
• Versed in storewide sales and promotions, SYW promotions, the SYW App and the Sears App, and all marketing events launched for the Member.
• Completes Member transactions accurately and efficiently at the point-of-...
Performs tasks associated with managing the Service Order Discrepancy process, including calling external customers
Collaborates with external and internal customers to arrange for part pick up associated with the...
• Performs specific inventory related processes and supports related 4-walls activities
• Investigates and processes overages, shortages, damages, and adjustments related to production reports and other related
...Manages client accounts by meeting with clients on a regular basis to ensure approval and payment received on all services rendered by Sears and A&E.
* Maintains and drives claim acceptance improvement that keeps overall profitability as the focus
* Responsible for...
• Identifies, researches and solves problems and irregularities as they arise
• Drives a lift truck
• Develops associates
• Communicates and prepares feedback to the Assistant Manager and Manager on the performance...
• Performs Preventative Maintenance Checks in the customer's home
• Perform rework and inspection calls in customer's home and retail or warehouse locations
• Rides with, or meets, Technician at designated location...
Maintains a positive and professional atmosphere among the group to enhance the department culture.
Mentors and provides daily leadership, coaching and feedback based on observations and performance issues identified...
• Rides with or meets Technician at designated location to assist on service call
• Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance...
• Consults with members to provide a high degree of member service; including conversationally greeting members, asking
discovery questions to understand needs and suggesting solutions based on interests and needs...
Builds and leads the performance management structure for the 22+ inside and 3-6 external sales teams, complete with incentive structures. This role will also share best practices as ServiceLIVE expands globally. Implements national sales programs ...
• Ensure customer care & selling are # 1 priority.
• Ensure that all pricing, signing & display guidelines are followed.
• Process sales transactions & ensure the customer finds what they are looking for.
• Perform other ...
...months Mechanical Parts experience required.
• Experience with microfiche, computers and internet search required.
• Knowledge of Sears' data systems such as NPS, LIS and CORE helpful.
• Ability to handle telephone calls in the appropriate manner. #HomeServices
• Cross-trains as needed to learn all material handler functions
• Meets unit quality and productivity metrics
• Completes paperwork thoroughly and promptly
• Performs housekeeping tasks to maintain a safe work...
• Understand website navigation and proactively leverage technology in order to facilitate the customer service.
• Set and maintains sale floor to national merchandising and presentation standards.
• Maintain a neat and orderly...
• Performs gap analysis, and tracks and reports impacts of all modifications.
• Serves as first point of escalation for associates and determines appropriate actions or if further escalation is required.
• Works in a team environment, sharing data and knowledge with other DCAs, to ensure that the organization has enough resources available to meet the member's requirements.
• Uses relevant forecast data to provide ...
• Processes and creates home delivery and installation orders for both MDO and remote delivery events including manual orders. Updates and manages home delivery orders with customer requested updates and or changes. ...
...product is not available in the store
• Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options...