**Service Delivery Manager**

at Showpad Illinois The role is an Individual Contributor role within the Service Delivery Management team, further solidifying Showpads commitment and differentiation in serving the growing and maturing Sales Enablement space. Showpad wants to offer a whole product solution to its customers, setting them up for success and enabling them to capture maximum value from the investment they made in Showpad. The services Showpad is delivering to its customers span following domains: implementation, advisory, education and technical services. We deliver these services through our internal Professional Services team as well as through our network of Solution Partners. As a Service Delivery Manager, you will play a key role in bringing Showpads entire service offering to market. You will be responsible for the scoping and delivery of our end-to-end service offering in context of concrete opportunities, across the different service domains, together with our internal Professional Services teams and Solution Partners. **About Showpad**

At Showpad, were focused on empowering others to be at their best. As a business, we provide sales and marketing teams with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences. And as an employer, we provide our employees with opportunities to grow, make a meaningful impact and bring their authentic selves to work.

Our culture stems from our values which center on achieving maximum impact for our customers and being our authentic selves in all that we do. We make decisions with results in mind, while ensuring we create a workplace environment that fosters global collaboration, diversity and passion for what you do. Were a team of authentic, good-natured ass-kickers and weve been recognized as a top workplace by Built in Chicago and Inc. Magazine.

Founded in 2011, Showpad is now a team of more than 450 people working from our headquarters in Ghent and Chicago or regional offices in Brussels, London, Munich, Portland San Francisco and Wroclaw.

**About the position**

As a technology company, it is our primary objective to deliver the most complete and flexible sales enablement platform in the market. However, to successfully roll out a Sales Enablement function into our customers organizations, this technology needs to be complemented with the necessary services to support our customers in their journey to Sales Enablement maturity. We need to support them not only from a technology perspective, but also from an organizational, process and content perspective.

**Key responsibilities as Service Delivery Manager at Showpad**

* Turn our entire service offering into a real differentiator in the market, reducing time-to-value and increasing impact for our customers

* Identify additional needs in terms of services in the market and collaborate with our Professional Services teams and Solution Partners to extend our offering accordingly

* Collaborate with Marketing, Sales and Solution Engineering to help close new deals and highlight Showpads knowledge and expertise in the enablement space ? Collaborate with Customer Success to drive up-sells and renewals of existing customers and guide them through their journey towards Sales Enablement maturity

* Support in building out our Showpad Marketplace through which we can bring our platform extensions (training content, experience apps, integrations), as well as our service offerings to market

* Act as a single point of contact for our GTM teams and customers: ? Anticipate and articulate client needs to become a trusted advisor and a strategic business partner

* Leveraging our entire service offering, coordinate all internal and external stakeholders to define a complete and consistent proposal from a service perspective

* Build trust in our delivery capabilities with our customers and prospects ? Provide continuity between sales and delivery by ensuring a smooth transition to the teams responsible for delivering the proposed services and staying involved from a coordination/steering perspective throughout the entire customer lifecycle

**Skills and Qualifications we are looking for**

* 8+ years experience in a sales advisory services or solutions role ? Proven track record selling services

* Experience working in a global role with geographically distributed teams ? Extensive experience in consulting with complex and differentiated industries (Manufacturing, Consumer Goods, Construction, Technology, Medical Devices, Chemicals, Energy, Telecom)

* Knowledge of market trends and concepts in the Sales Enablement space ? Highly analytical with the ability to surface the most important and relevant information

* Enthusiastic, professional, a highly proactive team player, comfortable in communicating with all levels within an organization

* Thrives on finding intriguing solutions to ambiguous problems

* Reliable and committed, with clear thinking and attention to detail ? Deep understanding of GTM activities (sales, marketing, partners and customer success)

* Deep understanding of process, content, tools, technologies, and methodologies used to drive sales effectiveness

* Ability to manage complex and cross-functional team efforts and be responsible for the result

* Track progress, resolve dependencies, evaluate risks and communicate updates across all levels of leadership

* Ability to work with clients both nationally and internationally

* Excellent verbal and written communication skills

**What you can expect from Showpad**

Our culture is centered on our values: be humble, take ownership, be passionate, be transparent, keep it simple and grow together. Global collaboration is in our DNA and we're committed to immersing ourselves in a truly diverse environment where differences are not only welcomed, but valued.

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